Version 2 · Effective 24 September 2026
1. Who this is between, and how you accept it
This agreement is between Wide Awake AI LLC, a California limited liability company (“we” or “us”), and the business named at checkout or on your order (“you”).
You accept it by ticking the box that says you agree to it and completing payment at checkout, or by signing it. It takes effect on that date. Whoever accepts it confirms they are authorized to bind the business. Acceptance is electronic and is as binding as a signature on paper.
This page is version 2. The version you accepted is the one that applies to you, and it stays published at this address, unchanged, so you can always read exactly what you agreed to.
2. The services
We design, build, deploy and manage AI systems for businesses. Depending on what you buy, that can be:
- AI receptionists that answer your phone, ask your questions, book into your calendar or take a callback request, and send you a summary of every call;
- AI agents that take on a repetitive job someone on your team does by hand today, inside the systems you already use;
- AI workflows that run a whole process, from what starts it through every branch, laid out as a map you can read;
- AI automation that moves information between your systems, so nobody has to retype it;
- Private AI deployments that answer questions from your own documents, with a citation to the source, on equipment at your premises or on a private hosted instance.
What you are buying is what your checkout or order describes, together with anything we agree with you in writing when we start, where email counts. Together that is the scope. Work outside the scope is quoted separately, and nothing is charged for it without your agreement.
For every service, managing it means running it, monitoring it, adjusting it as your business changes, and support from a person.
3. What you provide
You will:
- approve what we build before it goes live, including scripts, prompts, workflows and anything that acts on your behalf, and approve any material change after that;
- give us accurate information about your business and how you want the work done;
- give us access to the systems, accounts, documents and data the service needs, and confirm you are entitled to let us use them for it;
- for an AI receptionist, set up or authorize call forwarding to it;
- for a system that runs at your premises, provide a suitable place for it, with power and a network connection;
- tell us about legal requirements that apply to your business and to the service, such as the call recording rules in your state;
- keep responsibility for your own customers and your own work. Our systems support your business; they do not take it over.
4. Fees and billing
- Setup fee. A one time fee for designing, building and deploying the service, charged at checkout or when your order is placed. Work starts once it is paid.
- Monthly fee. Charged at checkout for the first month, then automatically each month on the same date. If your order includes a prepaid period, monthly billing starts when that period ends.
- The amounts are the ones shown at checkout or on your order.
- Payment. Payments are processed by Stripe. You authorize us, through Stripe, to charge the card or bank account you give us for each monthly fee until you cancel.
- Usage. Our fees are flat, and we add no markup on usage. Your order may state an allowance, such as minutes of calls a month. If your use runs well above it month after month, we will agree an adjusted fee with you in writing before anything changes. Where a service runs on accounts in your own name, those providers bill you directly at their rates.
- Price changes. We will email you at least 30 days before your monthly fee changes. You can cancel before the new price applies.
- Failed payments. If a payment fails, we will email you. If it is still unpaid 14 days later, we may pause the service until it is.
5. Cancelling
This is a month to month agreement. You can cancel at any time by emailing chris@wideawakeai.com. Cancelling takes effect at the end of the month you have already paid for, the service keeps running until then, and you are not charged again.
Fees you have paid are not refundable, including the setup fee and any part of a month, except that we refund prepaid full months that have not started yet.
We can also end the agreement, with 30 days' notice by email. If we do, we refund anything you have paid for time after it ends.
When the agreement ends, we switch the service off and hand back what is yours, as section 8 describes.
6. Using AI responsibly
AI systems can make mistakes. We design, test and monitor ours to keep errors rare and easy to spot, and where a system answers from your documents it shows the source it used. You should still review their work wherever accuracy matters, and you remain responsible for the decisions you make using them.
Our systems are not a substitute for professional judgment. They are set up not to give legal, medical, financial or other professional advice to your customers, and not to make commitments you have not approved. An AI receptionist, for example, answers, screens and books. It does not give legal advice, quote prices or diagnose a problem, and it directs anyone describing an emergency to the right help first.
You keep full responsibility toward your own customers and for the rules of your profession or trade. For property managers, that includes fair housing law, and a receptionist we build for you is set up not to ask about or act on protected characteristics.
7. Compliance
Where a service records or processes calls, messages or personal information, we set it up to your instructions for the laws you tell us apply, including call recording disclosures for the states you name. You are responsible for your own legal and regulatory obligations, including having the right to give us the data the service uses, and we will put your written compliance instructions into effect.
8. Your data, and what we build
Your data belongs to you. That includes call transcripts and summaries, caller details, your documents, and anything a service produces from them. We use it only to provide and improve your services. We never sell it, and we never use it to train AI models. After the agreement ends, we delete it when you ask us to in writing.
The services run on outside platforms, such as AI model providers, telephony and hosting. A current list is available on request. How we handle information that reaches us through our website is covered by our privacy policy.
We keep ownership of our own tools, code, templates and know-how, including anything we made before or apart from your work, and we may reuse general methods we develop. What we set up specifically for your business, such as your scripts, prompts and workflow settings, is yours: when the agreement ends, we will hand it over in a reasonable format if you ask.
9. Service levels and liability
We will run the services with reasonable care and skill, and monitor them continuously. They depend on outside platforms, AI model providers and phone carriers, though, so we cannot promise they will never be interrupted, and we are not liable for those providers' outages.
Our total liability under this agreement is limited to the fees you paid us in the three months before the claim. Neither of us is liable to the other for indirect or consequential losses.
10. Changes to this agreement
If we publish a new version, we will email you at least 30 days before it applies to you. If you do not want it, cancel before then and it never applies to you. Otherwise, the version you accepted stays in force.
11. General
We are independent contractors, and nothing here creates a partnership or employment. California law governs this agreement. It is the entire agreement between us about the services, and apart from the process in section 10, any change must be agreed in writing, where email counts.
Contact
Wide Awake AI LLC
11160 Rancho Carmel Dr, Ste 106
San Diego, CA 92128
chris@wideawakeai.com · (858) 213-1617