Your stylists are booked. So is your phone.
A client calling at eight in the evening to book a colour gets voicemail, and Thursday afternoon stays empty. Wide Awake AI answers, finds the service and the stylist, and fills the slot.
An empty chair is the most expensive thing in the salon
You cannot stop a colour to answer the phone, and the client calling will not call twice. The booking goes to whoever was able to pick up.
First two figures from small business call research, 2026. Sources on request. The third describes our service, not a result.
It asks what your front desk would ask
You write the questions. It books only into the time your calendar really has, against the service length you set, with the stylist the client wants.
What service, with whom, how long has it been, and when suits. Ava asks yours in your words, on the first ring, at eight in the evening and on the Monday you are closed.
A colour correction gets the three hours it needs rather than a half hour slot that wrecks the afternoon. A cut books itself. Anything it cannot price from your list is captured for you.
Deposits and cancellation terms are read out in your words before it books, which is most of the reason a no show does not happen.
See it on your own numberService
Balayage and cutStylist
Whoever is available ThursdayTime needed
Three hours, colour and finishNew or returning
Returning, last visit in MayDeposit
Card required to holdThe rest of the business, once the phone is handled
Most people start with the phone because it is the one that visibly loses money. These three are what they ask for next.
Fills the cancellation
A Thursday that just opened up is worth a round of calls nobody has time to make. An agent works the waitlist and books the first person who says yes.
Reminders, deposits, rebooking
Confirmation on booking, reminder the day before, rebooking prompt after the appointment, all without anyone working a list.
Formulas and client notes
Colour formulas, preferences and history, searchable in plain English instead of living in one stylist's head or a shelf of cards.
What gets asked before the phone is handed over
If yours is not here, ask it on the walkthrough. You will get a straight answer, including when the answer is that we are not the right fit.
Will it quote prices?
From your published service list, yes, in your words. Anything that depends on hair length, condition or a consultation is captured and left for you to confirm.
Can it take deposits?
It sends your deposit or booking link and reads your cancellation policy before confirming. It does not take card numbers over the phone.
We have six stylists with different books.
It books against whichever calendars you connect, per stylist, with the service lengths each of them uses. A client asking for a specific person gets that person's real availability.
What about walk ins and waitlists?
It can take waitlist details and offer openings when they appear, which is what turns a cancellation into a booking instead of an empty chair.
How fast can it be answering?
72 hours from kickoff. You approve every word of the script before it takes a single call.
Tell us what your phone is doing
How many calls a day, who picks up now, and what happens to the ones that arrive after you close. That is enough for us to tell you whether this is worth doing.
If it is, you get a flat number on the call. If it is not, you will hear that instead of a proposal.
- chris@wideawakeai.com
- Based in
- San Diego, CA