No heat on a Sunday goes to whoever picks up.
Emergency calls do not leave voicemails. They call the next number on the list. Wide Awake AI answers on the first ring, works out whether it is an emergency, and either books the visit or gets you on the phone.
The emergency call is the one you cannot miss
A homeowner with water coming through a ceiling is not waiting for a callback. Whoever answers gets the job, at the rate they set, at the hour nobody else is picking up.
First two figures from small business call research, 2026. Sources on request. The third describes our service, not a result.
It asks what your dispatcher would ask
You write the questions. It never quotes a repair and never diagnoses a system. It works out how bad it is, where it is, and who should be there.
What is the trade, what is happening, what kind of property, how old is the system and can they be there. Ava asks yours in your words, in English or Spanish, at two in the morning on a holiday weekend.
A no heat call in February is an emergency and reaches you the way you want to be reached. A quote for a water heater replacement books into a normal slot without waking anyone.
Service area is configured by postcode, so callers outside it are told honestly rather than booked and cancelled the next morning.
See it on your own numberTrade
Heating, no heat in the homeProperty
Single family, owner occupiedSystem
Gas furnace, roughly 12 years oldSafety screen
No gas smell reportedAccess
Home all day, dog in the yardThe rest of the business, once the phone is handled
Most people start with the phone because it is the one that visibly loses money. These three are what they ask for next.
Chases the estimate that went quiet
You quoted a system replacement three weeks ago and heard nothing. An agent follows up on the open estimates on a schedule you set, and books the ones ready to move.
Job to invoice to books
The details taken on the call become the work order, the completed job becomes the invoice, and the invoice reaches your bookkeeper without a second entry.
Every job you have run
Equipment, models, what failed and what you charged, searchable in plain English, including the install your tech did four years ago at that address.
What gets asked before the phone is handed over
If yours is not here, ask it on the walkthrough. You will get a straight answer, including when the answer is that we are not the right fit.
Will it quote a repair?
No. It captures the symptom, the system and the urgency, then books or escalates. Pricing and diagnosis stay with your techs.
How does it tell an emergency from a routine call?
By the rules you write. No heat in winter, no water, gas smell, active leak and similar go straight to you. Everything else books normally. You decide where every line sits.
What about our service area?
Configured by postcode. Callers outside it are told plainly at the start rather than booked and cancelled the next morning.
Does it disclose after hours rates?
It says whatever you tell it to say about after hours pricing, in your words, before booking anything outside normal hours.
How fast can it be answering?
72 hours from kickoff. You approve every word of the script before it takes a single call.
Tell us what your phone is doing
How many calls a day, who picks up now, and what happens to the ones that arrive after you close. That is enough for us to tell you whether this is worth doing.
If it is, you get a flat number on the call. If it is not, you will hear that instead of a proposal.
- chris@wideawakeai.com
- Based in
- San Diego, CA