The call comes in at 11pm. The other firm's does too.
Someone who was in a wreck this afternoon is working down a list of firms. The one that answers gets the case. Wide Awake AI answers, asks your intake questions, and puts the consultation on an attorney's calendar.
A missed call is a case that signed somewhere else
Firms do not lose cases on the merits at this stage. They lose them to a phone nobody could reach on the afternoon the caller decided to hire somebody.
Legal intake industry studies, 2026. Sources on request.
It asks what your intake specialist would ask
You write the questions. It never gives legal advice and never evaluates a claim. It gets the facts, screens against your criteria, and books.
Every firm has its own version of the first five questions. What happened, when, are you being treated, has anyone else been retained, and has an adjuster made contact. Ava asks yours in your words, in English or Spanish, on the first ring and on the fourth simultaneous call.
A caller outside your practice areas is politely declined and logged, so your attorneys never spend a morning on a case you were never going to take. A caller inside them is on the calendar before they hang up.
You get the full transcript and a plain lead summary, and existing clients are routed to the person who handles them rather than dropped into intake.
See it on your own numberType of matter
Motor vehicle collisionDate of incident
Tuesday, within statuteCurrently treating
Seen at urgent careRepresented already
No other firm engagedInsurance contact
Adjuster left a voicemailThe rest of the business, once the phone is handled
Most people start with the phone because it is the one that visibly loses money. These three are what they ask for next.
Chases the retainer that never came back
The packet went out on Monday and it is Thursday. An agent follows up on the ones still unsigned, on a schedule you set, and stops the moment somebody signs.
Intake to matter to engagement letter
The details captured on the call become the matter record and the engagement letter without anyone retyping a date of loss into three systems.
The AI Paralegal
Your whole case library answerable in plain English, with a citation back to the document. Deposition testimony, demands, engagement terms, across every matter at once.
What gets asked before the phone is handed over
If yours is not here, ask it on the walkthrough. You will get a straight answer, including when the answer is that we are not the right fit.
Does it give legal advice?
Never. It is intake only. It qualifies, books and takes messages, and anything substantive is deferred to your attorneys, by design and by hard rule.
What about call recording consent?
Configured for your state's consent rules before launch, including the greeting disclosure. You approve the exact wording.
Can it run a conflicts check?
It captures the names of every party the caller mentions and flags them for your check. It does not clear conflicts itself, and it does not tell a caller you can represent them.
What happens to existing clients?
They are recognised and routed to the person who handles their matter, with urgent flags where you want them, rather than being run through new client intake.
How fast can it be answering?
72 hours from kickoff. You approve every word of the script before it takes a single call.
The AI Paralegal, your case files answerable in plain English
Ask what the expert said in a deposition three years ago, which matters have an open settlement demand, or what your engagement letter says about costs. It answers with a citation back to the document it read, across every matter at once.
- Answers across every matter at once, not only inside one file
- Reads scans with no text layer, and 20 other file formats
- Loads from a network folder, or syncs from the systems you use
- Access granted per person, separate collections stay separate
- Sits alongside your practice management system, which does not change
One question, answered across fourteen client matters, with the source document cited for every figure.
The library it reads from. Pleadings, depositions, expert reports, demands, engagement letters.
Run it on a machine in your own office, where the documents, the index and the model never leave the building and it keeps working with the internet unplugged. Or take it as your own private hosted instance, with no hardware to buy.
Nothing in your library is used to train anyone's model, under either deployment.
The rest of what we have written for firms
Guides, comparisons and a calculator, all written for law firms rather than for search engines.
Tell us what your phone is doing
How many calls a day, who picks up now, and what happens to the ones that arrive after you close. That is enough for us to tell you whether this is worth doing.
If it is, you get a flat number on the call. If it is not, you will hear that instead of a proposal.
- chris@wideawakeai.com
- Based in
- San Diego, CA