The heat is out in unit 4. It is 1am.
Maintenance calls, showing requests and tenant questions arrive around the clock, and nobody on your team is on call at one in the morning. Wide Awake AI answers, separates the emergency from the dripping tap, and routes each one.
The 1am call is the one that becomes a claim
A tenant who cannot reach anybody about water or heat calls the city, or a lawyer, or leaves the review that costs you the next three prospects. The call itself was two minutes of work.
First two figures from small business call research, 2026. Sources on request. The third describes our service, not a result.
It asks what your property manager would ask
You write the questions. It never authorises spending and never promises a tenant a repair date you have not agreed to.
Who is calling, which unit, what is happening, is anyone at risk and can a vendor get in. Ava asks yours in your words, in English or Spanish, at every hour your office is closed.
No heat at fifty two degrees is an emergency and reaches you immediately. A running toilet becomes a work order in the morning queue. Prospective tenants asking about a listing get the details and a showing slot.
Anything above the approval threshold you set is flagged for a manager rather than dispatched, so nobody commits an owner's money on a phone call at midnight.
See it on your own numberCaller
Tenant, unit 4B, Maple StreetIssue
No heat, indoor temperature 52FAccess
Tenant home, will admit vendorPrior report
Reported once in DecemberCost
Above your approval thresholdThe rest of the business, once the phone is handled
Most people start with the phone because it is the one that visibly loses money. These three are what they ask for next.
Renewals and late rent
The renewal conversation that should start ninety days out, and the reminder that goes before a late notice. An agent runs both on a schedule instead of when somebody remembers.
Work order to vendor to invoice
The call becomes a work order, the work order reaches the right vendor, and the invoice lands against the right unit without a second entry.
Every lease, answerable
Leases, addenda, owner agreements and policies, searchable in plain English. Who is responsible for the water heater in that building, and what does the lease actually say.
What gets asked before the phone is handed over
If yours is not here, ask it on the walkthrough. You will get a straight answer, including when the answer is that we are not the right fit.
How does it tell an emergency from a routine repair?
By the rules you write. No heat, no water, flooding, gas smell, lockouts and anything involving safety go straight to you. Everything else becomes a work order in the normal queue.
Will it commit us to a repair or a cost?
No. It logs the issue and routes it. Anything above the approval threshold you set is flagged for a manager, and it never tells a tenant when a repair will happen unless you have given it that rule.
Can it take rent payments?
No. It will point a tenant at your payment portal, and it never takes card or bank details over the phone.
Does it handle prospective tenants?
Yes. Listing questions get the details you publish, and a showing goes on the calendar, which is normally the difference between a prospect touring and a prospect moving on.
How fast can it be answering?
72 hours from kickoff. You approve every word of the script before it takes a single call.
Tell us what your phone is doing
How many calls a day, who picks up now, and what happens to the ones that arrive after you close. That is enough for us to tell you whether this is worth doing.
If it is, you get a flat number on the call. If it is not, you will hear that instead of a proposal.
- chris@wideawakeai.com
- Based in
- San Diego, CA