The quote request called at 7pm. Your office was closed.
Quote requests, policy questions and claims calls arrive after the office closes. An AI receptionist employee for insurance agencies answers, asks the questions you wrote, and books time with a licensed agent. It never quotes a premium or binds a policy.
Pretend you were just in an accident.
The missed call is the quote that goes to the next agency
Calls get missed, and a caller who cannot reach the agency does not wait. Shoppers compare several agencies, and real premium is at stake when they switch. The call itself was a few questions and a time on a licensed agent's calendar.
Sources: Invoca (2023). J.D. Power 2026 U.S. Insurance Shopping Study. J.D. Power LIST report Q2 2026, via Insurance Business.
It asks what your agency would ask
You write the questions. It never quotes a premium, and it never binds a policy.
Line of business, renewal date, current carrier, and the household or the vehicles. Ava asks yours in your words, in English or Spanish, including after hours.
This is an insurance agency answering service for independent agencies. A caller who wants a quote is booked with a licensed agent before they hang up, with a text confirmation. A caller outside your rules is logged and flagged, so the morning is not spent on work you were never going to take.
An insurance answering service that only takes a message still leaves the quote until morning. This one books the appointment. Agencies get it as AI for insurance agents. Brokers get the same script as AI for insurance brokers. On the phone it is an insurance virtual assistant. The voice is one of our AI voice agents, and it never names a premium.
See it on your own numberCaller
New quote request, first callLine of business
Home and autoRenewal date
Policy renews next monthCurrent carrier
Named, not a guessOutside your rules
Asked for a premium on the callClaims and service calls, routed
A claim is not a quote. Ava takes the first notice of loss details you want, and routes the urgent ones. Ava never says a claim is covered.
It records what you asked for: who was involved, when it happened, the policy if the caller has it, and a number to reach them. It gives the carrier's claims number when you choose to publish it.
Urgent calls warm-transfer to your team during office hours. After hours, it sends a detailed message and the transcript.
Policy service questions, renewals and certificate of insurance requests follow the same rule. It collects what you specified and books time with a licensed agent, or logs the request for the morning. It does not bind a policy on any of these calls.
Caller
Existing client, a claimWhat happened
In the caller's wordsWhen
Date and time, if they have themPolicy
The number, if they have itUrgent
Someone is hurt, or the loss is happening nowThe rest of the agency, once the phone is handled
Most agencies start with the phone, because that is the quote that leaves. These three are what they ask for next. Follow-up after the call is lead follow-up automation. We build AI solutions. Then we run them for you. Keeping it running is managed AI services.
The quote that went quiet
The texts and emails you approved, on the spacing you set, with a booking link to a licensed agent's calendar. It stops and hands the lead to a person when your rules say so.
From the call into your systems
The name, the line of business and the renewal date move into the CRM or agency management system you already run, without someone retyping them after the call.
Your own documents, answerable
Coverage notes and the documents you keep, searchable in plain English, with the answer pointed back at the file. It does not quote a premium from them.
What agencies ask before handing over the phone
If yours is not here, ask it on the walkthrough. You will get a straight answer, including when the answer is that we are not the right fit.
Can an AI receptionist employee answer calls for my insurance agency after hours?
Yes. After hours, overflow or every call, your choice, including nights, weekends and renewal season spikes.
Will it quote premiums or bind coverage?
No. It collects the details you specify for a quote and books time with a licensed agent. It never quotes a price or binds a policy.
What happens when a client calls about a claim?
It takes the details you want, gives the carrier's claims number if you choose, and warm-transfers urgent calls during office hours or sends you a detailed message after them.
Does it work with my agency management system?
Caller details and transcripts can move into the CRM or AMS you already use, so no one retypes them.
How fast can it be answering our phones?
72 hours from kickoff. You approve every word of the script before it takes a call. English and Spanish included.
AI receptionist employees by industry
This is one AI receptionist employee build, tuned to each trade. The AI receptionist employee for real estate page shows how it changes for a neighbouring one.
Tell us what your phone is doing
How many calls a day, who picks up now, and what happens to the quote requests that arrive after you close. That is enough for us to tell you whether this is worth doing.
If it is, you get a flat number on the call. If it is not, you will hear that instead of a proposal.
- [email protected]
- Based in
- San Diego, CA